Privacy Policy
Last Updated: September 24, 2026
Salonies ("Salonies", "we", "us", or "our") is a salon and beauty business management platform. Salonies provides salon management software, customer management, appointment booking, employee management, payments and reporting tools, WhatsApp communication, and integrations with third-party platforms including Meta services.
This Privacy Policy explains how we collect, use, store, protect, and disclose information when you use the Salonies website, web application, Android application, iOS application, or related services.
By using Salonies, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
Depending on how you use Salonies, we may collect the following information:
1.1 Account Information
When you create or manage a Salonies account, we may collect:
Name
Business/salon name
Email address
Phone number
Business address
City and country
Login credentials and authentication information
Account and subscription information
1.2 Salon and Business Information
Salon owners and authorized users may enter business information including:
Salon/beauty business details
Branch information
Services and prices
Employee/staff information
Employee roles and commissions
Working hours
Business expenses
Sales and payment information
Inventory information
Customer records
Appointment and booking information
Business reports and analytics
1.3 Customer Information Entered by Salon Businesses
Salon businesses using Salonies may enter information about their own customers, including:
Customer name
Phone number
Email address
Appointment history
Services booked
Payment information and payment history
Remaining/pending amounts
Customer notes
Preferences or other information entered by the salon
Booking and communication history
The salon/business that enters customer information remains responsible for ensuring that it has the appropriate authority, notice, and consent required to collect and use that information.
1.4 WhatsApp, Facebook and Instagram Information
If a business connects Salonies with Meta services, including WhatsApp Business Platform, Facebook, or Instagram, Salonies may process information made available through those integrations.
Depending on the permissions granted by the business and the applicable Meta APIs, this may include:
WhatsApp business account information
WhatsApp phone number information
Customer phone numbers
WhatsApp messages
Message delivery and read status
Message templates
Conversations
Facebook Page information
Instagram business account information
Leads and lead information
Comments, messages, or other information made available through authorized Meta integrations
We only request and process information necessary to provide the requested integration and functionality.
Salonies does not sell Meta/WhatsApp customer information to third parties.
1.5 Payment Information
If you purchase Salonies services, we may collect information related to your subscription, invoices, payments, or transactions.
Where payment processing is handled by a third-party payment provider, payment card or banking information may be processed directly by that provider according to its own privacy policy and security practices.
1.6 Device and Technical Information
When you use our website or applications, certain technical information may be collected automatically, including:
IP address
Device type
Operating system
Browser type
Application version
Log information
Crash and diagnostic information
Approximate usage information
Security and authentication logs
We use this information primarily to operate, secure, maintain, and improve Salonies.
2. How We Use Information
We may use collected information to:
Create and manage user accounts
Provide Salonies services
Manage salon operations
Process appointments and bookings
Maintain customer records
Manage employees and staff
Generate business reports
Process subscriptions and payments
Send appointment notifications and reminders
Send WhatsApp communications when authorized by the business
Manage Facebook and Instagram lead integrations
Provide customer support
Maintain and improve our software
Detect fraud, abuse, unauthorized access, or security threats
Troubleshoot technical problems
Comply with applicable legal obligations
Communicate important service-related information
Maintain backups and business continuity
We do not use salon customer data for unrelated advertising purposes without an appropriate legal basis or authorization.
3. Meta and WhatsApp Data
Salonies may provide integrations with Meta products and services, including the WhatsApp Business Platform, Facebook Pages, and Instagram.
When a business chooses to connect a Meta account to Salonies, the business authorizes Salonies to access the information and permissions necessary for the selected integration.
Salonies may process such information to provide features such as:
Receiving WhatsApp messages
Sending authorized WhatsApp messages
Appointment confirmations
Appointment reminders
Customer follow-ups
Business notifications
Lead management
Facebook/Instagram lead management
Customer communication management
Message status tracking
WhatsApp template management
Salonies does not sell or rent WhatsApp, Facebook, Instagram, or Meta user data.
Salonies does not use data obtained through Meta integrations for purposes unrelated to the functionality requested by the business, except where required or permitted by applicable law.
Businesses are responsible for ensuring that their use of Meta integrations complies with applicable Meta policies and applicable privacy and communication laws.
4. Customer Data Ownership
Salonies recognizes that customer and business data entered by a salon or business belongs to that business or its customers, as applicable.
Salonies does not claim ownership of customer records entered by a business.
Except as necessary to provide the Salonies service, maintain security, comply with legal obligations, or perform actions authorized by the customer/business, Salonies does not sell customer databases or intentionally disclose customer information to unrelated third parties.
5. Data Sharing
We may share or provide access to information only when reasonably necessary for providing Salonies services, including with:
Hosting and cloud infrastructure providers
Database and storage providers
Authentication and security service providers
Payment processors
Communication providers
WhatsApp/Meta services
Analytics or error-monitoring providers where used
Customer support service providers
Professional advisers where reasonably necessary
Government authorities or law enforcement where legally required
Third-party service providers are expected to process information only for legitimate service-related purposes and to maintain appropriate security measures.
6. Data Security
We use reasonable technical and organizational measures designed to protect information against unauthorized access, alteration, disclosure, loss, or destruction.
These measures may include:
Access controls
Authentication mechanisms
Secure connections
Password protection
Server and database security
Monitoring and logging
Role-based access
Backup procedures
Security updates
However, no internet-based service can guarantee absolute security.
Users are responsible for protecting their account credentials and should not share passwords or authentication information with unauthorized persons.
7. Data Retention
We retain information for as long as reasonably necessary to:
Provide the Salonies service
Maintain business records
Provide backups
Resolve disputes
Enforce agreements
Prevent fraud and abuse
Comply with legal obligations
When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal and operational requirements.
8. Account and Data Deletion
Users may request deletion of their Salonies account and associated personal information.
To request account or data deletion, contact Salonies through the contact/support mechanism available on salonies.com and clearly state that you want your account and associated personal data deleted.
After receiving a valid request, we will review the request and take reasonable steps to delete applicable information, subject to information that we are legally required or reasonably permitted to retain.
Where a business account contains customer information, deletion of the business account may result in deletion of associated customer records according to our retention and backup procedures.
Certain information may remain temporarily in secure backups before being permanently removed according to our backup retention procedures.
9. Your Privacy Rights
Depending on your location and applicable law, you may have rights to:
Request access to your personal information
Request correction of inaccurate information
Request deletion of personal information
Request information about how your data is used
Withdraw consent where processing is based on consent
Object to certain processing
Request restriction of processing where applicable
Requests can be submitted through the contact/support mechanism available on Salonies.
10. Cookies and Similar Technologies
Our website may use cookies and similar technologies for purposes such as:
Authentication
Maintaining sessions
Security
Preferences
Website functionality
Analytics
Improving user experience
You may control cookies through your browser settings. Disabling certain cookies may affect some Salonies functionality.
11. Children's Privacy
Salonies is a business management platform and is not intended for children.
We do not knowingly collect personal information directly from children for the purpose of creating Salonies accounts.
If you believe that a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.
12. Third-Party Services
Salonies may integrate with or use third-party services, including Meta, WhatsApp, cloud infrastructure, payment services, analytics services, and other technology providers.
Those third parties may have their own privacy policies and terms. Their processing of information may be governed by their respective policies and agreements.
13. International Data Processing
Salonies may use infrastructure and service providers located in countries other than the country in which you reside.
By using Salonies, you acknowledge that information may be processed or stored internationally, subject to applicable legal requirements and appropriate security measures.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When we make material changes, we may update the "Last Updated" date and, where appropriate, provide additional notice.
You should periodically review this Privacy Policy for changes.
15. Contact Us
If you have questions, concerns, privacy requests, or requests relating to deletion of your data, please contact Salonies through the contact/support mechanism available on:
16. Consent
By creating an account or using Salonies, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described above, subject to applicable law.
Salonies
Website: salonies.com